Politique de confidentialité


PRIVACY POLICY — UNRAI

Last updated: 7 May 2026

UNRAI (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you visit or make a purchase from our website (the “Site”), or contact us.

Company details
UNRAI Team
Company/VAT:  KvK: 97857181 | BTW: NL005293021B69
Email: info@unrai.com
Phone: +31649687317

1) What personal data we collect

When you visit the Site:

  • device information (IP address, browser type, time zone, cookies, pages viewed, referring website)

When you place an order or try to place an order:

  • name, billing/shipping address, email, phone

  • payment information (processed by payment providers; we do not store full card details)

  • order history and communication

When you contact us:

  • the information you provide (email, messages, attachments, photos/videos for support)

2) Why we use your data (legal basis)

We process personal data to:

  • Fulfill your order and provide customer support (contract performance)

  • Process payments and prevent fraud (contract performance / legitimate interests)

  • Send operational emails (order confirmation, shipping updates) (contract performance)

  • Improve the Site and user experience (legitimate interests)

  • Marketing (optional) e.g., newsletters/ads if you consent (consent). You can unsubscribe anytime.

3) Sharing your data

We share data only as needed to operate the business, such as with:

  • Shopify (our e-commerce platform)

  • payment processors (e.g., card/payment providers)

  • shipping and logistics carriers

  • email/marketing tools (only if you opt in)

  • analytics providers (e.g., site performance)

We may also share data if required by law or to protect our rights.

4) Cookies & tracking

We use cookies and similar technologies to:

  • keep the Site working (cart, checkout)

  • understand traffic and performance

  • improve marketing effectiveness (where applicable)

You can control cookies in your browser settings. Disabling cookies may affect site functionality.

5) International transfers

Your data may be processed outside your country (including outside the EEA) by service providers. Where required, we use appropriate safeguards (such as standard contractual clauses).

6) Data retention

We keep personal data only as long as needed for:

  • order fulfillment and customer support

  • legal, accounting, and tax requirements
    When no longer needed, we delete or anonymize it.

7) Your GDPR rights (EEA/UK)

You may have the right to:

  • access your data

  • correct inaccurate data

  • request deletion

  • object to processing

  • request restriction

  • data portability

  • withdraw consent (where processing is based on consent)

To exercise these rights, contact info@unrai.com.

8) Marketing communications

If you opt in, we may send marketing messages. You can unsubscribe anytime via the link in emails or by contacting us.

9) Security

We take reasonable measures to protect your data. No system is 100% secure, but we apply safeguards appropriate to the risk.

10) Children’s privacy

Our Site is not intended for children. We do not knowingly collect personal data from children.

11) Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the change.

12) Contact

For privacy questions or requests:
UNRAI Team — info@unrai.com — +31649687317
Company/VAT: KvK: 97857181 | BTW: NL005293021B69